Monthly Archives: April 2017

Awesome Social Media Customer Service Team

How to Build an Awesome Social Media Customer Service Program: Part 2 Talent and the Team

An awesome social media customer service team makes customers feel valued, heard and understood. They do this while engaging to answer questions, resolve issues and build relationships. Make the strategy you developed following the steps in, How to Build an Awesome Social Media Customer Service Program: Part 1 Philosophy and Approach, work by recruiting and onboarding a team that executes well.

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